Fitoor — Shipping Policy

Last Updated: October 9, 2026

At Fitoor, we believe that shopping for fashion should be simple, convenient, and enjoyable. We are committed to delivering your favourite styles to your doorstep with care. This Shipping Policy outlines our order processing, shipping, and delivery practices.

1. Shipping Locations

Fitoor offers shipping across India, subject to serviceability at the customer's delivery PIN code.

We currently offer domestic shipping only. International shipping is not available unless expressly stated on our website.

2. Shipping Charges

Enjoy FREE shipping on all orders across India!

Fitoor does not charge customers a separate standard shipping fee for eligible domestic orders. Any applicable charges, if introduced for specific services or exceptional circumstances, will be clearly communicated before the order is placed.

3. Order Processing Time

• Orders are generally processed within 1–3 business days after successful payment or order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During festive seasons, promotional sales, or periods of high demand, processing may take longer.

• Orders may be subject to verification before dispatch.

Business days exclude Sundays and public holidays.

4. Estimated Delivery Time

Our estimated delivery timelines after dispatch are:

• Metro cities: 2–5 business days

• Other cities and towns: 3–7 business days

• Remote locations: 5–10 business days

These timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, and other unforeseen circumstances.

Order processing time is additional to the estimated transit time. We will make reasonable efforts to deliver your order within the expected timeframe.

5. Cash on Delivery (COD)

Fitoor offers Cash on Delivery (COD) for eligible orders and serviceable PIN codes.

• COD availability will be displayed at checkout where applicable.

• Customers must pay the full payable amount to the delivery partner at the time of delivery.

• Orders may be verified by phone, SMS, or another available communication method before dispatch.

• Please ensure that someone is available to receive and pay for the order at the delivery address.

• Repeated refusals or non-acceptance of COD orders may result in restrictions on future COD availability, subject to applicable law.

6. Order Tracking

Once your order has been dispatched, we will share the available tracking details through your registered email address, phone number, SMS, or another supported communication channel.

Tracking information may take some time to become active. You can use the tracking link or shipment reference to follow your order's progress.

For assistance, contact us at support@fitoor.shop.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information, including their full name, complete address, PIN code, and contact number.

If you notice an error, please contact us immediately at support@fitoor.shop with your order number.

We will try to make corrections before dispatch, but address changes cannot be guaranteed once an order has been handed over to the courier.

8. Shipping Delays

Although we strive to deliver orders on time, delays may occur due to courier disruptions, weather conditions, operational issues, public holidays, or other circumstances beyond our reasonable control.

If your order is delayed beyond the estimated delivery window, please contact us with your order number. We will coordinate with the courier partner and assist you with the next steps.

If an order is lost or cannot be delivered, Fitoor will review the case and provide an appropriate resolution in accordance with our applicable policies and consumer rights.

9. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or has missing items, please contact us at support@fitoor.shop within 48 hours of delivery, where reasonably possible.

Please provide:

• Your order number.

• A brief description of the issue.

• Clear photographs or an unboxing video, if available.

Please retain the original packaging where possible to help us investigate the issue. We will review your request and assist with an appropriate replacement, refund, or other resolution in accordance with our applicable policies and consumer rights.

The absence of photographs or an unboxing video will not automatically remove any rights available to you under applicable law.

10. Multiple Shipments

In certain circumstances, items within a single order may be dispatched separately because of stock availability or fulfilment requirements. Where applicable, separate tracking details will be shared.

11. Delivery Attempts and Unsuccessful Deliveries

Please ensure that the recipient is available at the delivery address and that the contact details provided are correct.

If a delivery attempt is unsuccessful, the courier partner may make another attempt or contact you to coordinate delivery, depending on its procedures.

If an order is returned to us as undeliverable, we will contact you where reasonably possible to discuss the available options.

12. Returns and Refunds

Shipping and delivery issues are handled in accordance with this policy and our applicable Return and Refund Policy.

For information about product returns, exchanges, refunds, or cancellations, please refer to our Return and Refund Policy on the Fitoor website.

Nothing in this Shipping Policy limits any rights you may have under applicable consumer-protection laws.

13. Contact Us

For any shipping, delivery, or tracking-related questions, please contact:

Store Name: Fitoor
Email: support@fitoor.shop
Phone/WhatsApp: +91 8824523149 
Business Address: 144 , Business HUB , Sector 81 , Faridabad , Haryana , 121001

We appreciate your trust in Fitoor. Thank you for shopping with us!

Fitoor — Fashion Delivered with Love.